Experience

LaunchDarkly Oakland, CA (remote)
Senior Technical WriterAugust 2023 – Present
Technical WriterFebruary 2021 – July 2023
  • Collaborate with engineers, product managers, and UX designers to create guides, reference material, and tutorials for developer audiences
  • Update SDK code samples for over 25 SDKs, including Python, JavaScript, Go, and others
  • Maintain API documentation using the OpenAPI Specification
  • Leverage AI tools such as Claude Code, Devin, and Cursor to create and edit documentation, automate workflows, and contribute to our application codebase
  • Work within a docs-as-code framework, using GitHub, CI/CD pipelines, and a static site generator
  • Continually evaluate and update docs site information architecture
  • Create and review UI copy, enforcing voice and tone standards
  • Create quarterly and annual documentation plans
  • Assist with training of new team hires and serve as team lead when technical writing manager is unavailable
  • Serve as a Culture and Values interviewer on interview panels
CollegeNET Portland, OR
Technical WriterMay 2019 – February 2021
  • Created technical manuals and implementation guides for admissions and CRM software
  • Managed Zendesk Knowledge Base for four distinct software suites
  • Wrote and maintained API documentation
  • Responded to Requests for Information (RFIs) and Requests for Proposals (RFPs) from higher education institutions
  • Prepared regular release notes for a variety of product offerings
  • Created promotional flyers for new software features
  • Wrote, recorded, and edited software tutorial videos
Account ManagerNovember 2017 – May 2019
  • Presented best practices for technical implementation at national user conferences
  • Trained end-users remotely and on-site
  • Maintained and expanded relationships with higher education clients
  • Managed complex account issues and created bespoke CRM solutions tailored to individual client needs

Presentations & Media

  • Using Playwright and AI to automate screenshots for our docs siteWrite the Docs meetup, April 2026
  • Dynamic Documentation: Managing the Reader Experience with Targeted ContentCodeWord Conf, September 2024
  • Dynamic Documentation: Managing the Reader Experience with Targeted ContentcdCon Japan, December 2023
  • Effective Developer DocumentationGuest on UptimeFM with Sean C. Davis, December 2022
  • Tech Writing & Jigsaw PuzzlesGuest on The Docs are In with KellyAnn Fitzpatrick, August 2022
  • Technical Documentation is Like a Jigsaw PuzzleDevOpsDays Seattle, July 2022
  • Technical Documentation is Like a Jigsaw PuzzlecdCon, June 2022
  • Don't Automate Inefficiency: Purposeful CRM ImplementationCollegeNET User Conference, July 2018

Education

  • Master of Arts, Information Science and Learning Technologies University of Missouri, Columbia
  • Bachelor of Arts, Graphic Design University of Missouri, Kansas City
  • TESOL Certification TEFL International, Ban Phe, Thailand

Volunteer Work

  • Treasurer and Board Member Endangered Primate Foundation (non-profit), November 2025 – Present